API Operational
<20ms globally
300+ edge locations

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Whether you have a billing question, a bug to report, or you're ready to talk enterprise — reach out to the right team and we'll respond promptly.

General
Product questions, partnerships, press, everything else
Technical Support
API errors, integration help, bug reports
Enterprise Sales
Custom pricing, WebSocket access, dedicated SLA
Response times
General inquiries 2 business days
Technical support 24h (Pro: priority)
Enterprise Same business day

Before contacting support, check our documentation — most integration questions are answered in the quickstart guide, error code reference, or currencies list. You'll usually get your answer faster there.

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Check the docs first
Our documentation covers quickstart, all endpoints, error codes, webhooks, and SDKs. Most questions are answered there in under 2 minutes.
API status
Before reporting an outage, check the status page. All systems are currently operational with 100% uptime over the last 90 days.
Enterprise inquiries
Need WebSocket streams, 99.99% SLA, or custom invoicing? Email enterprise@xchangr8.com and we'll set up a call the same day.